The Freehold Borough School District

Customer Profile: The Freehold Borough School District is a New Jersey K-8 public school district consisting of three schools as well as district administration offices. They have a switched and routed infrastructure running Window 2000/Active Directory for centralized resource management as well as Exchange 2000 for collaboration. They are committed to the use of technology to enhance the learning experience for their students and to maintain a high level of network availability.

Technology Need: To implement a customizable monitoring and alerting solution within the network to address issues as they occur, thereby minimizing downtime of systems and the impact on learning. The IT department of Freehold Borough realized that they needed to be more proactive instead of reactive when it came to dealing with network issues and availability. This need became apparent when a critical server had gone down over the weekend without the IT department knowing anything was wrong until the Monday morning phone calls. This brought to light the need for an enterprise monitoring solution allowing their Tech Team to be alerted to issues as they occurred and address them rapidly before an issue became a problem.

Kenvin Associates Solution: Implementing a highly functional network monitoring solution customized to handle Freeholds' specific requirements.  Finding and implementing the right monitoring solution is difficult. Having successfully assisted through several different projects, Freehold once again called in the experts at Kenvin Associates. After meeting to discuss exactly what Freehold was looking for in a solution, a monitoring solution was decided on with a robust feature set and the flexibility that Freehold needed.

Results: The Freehold Borough School District has achieved an unprecedented level of network uptime and customer satisfaction. Their on-site staff is now alerted to problems and events on the network and can deploy a technician to address the issue before users are aware a problem exists.  Freehold is now reacting to issues as they occur - instead of after the help desk is flooded by angry phone calls from faculty and staff that can't get access to their network resources. By minimizing downtime faculty, staff and students are more productive. As an added benefit to this solution, the help desk personnel are now using their time more effectively to handle causes instead of wasting it fighting effects.